** SUPPLY DISRUPTIONS & SHORTAGES APPLY DUE TO HIGH VOLUME & DEMAND. QUOTE REQUESTS WILL ONLY BE ACTIONS FOR CURRENT ACCOUNT HOLDERS. **

Australian Operated

Supply Chain Disruption RE: Coronavirus

  

Dear Valued Customers,

As a direct result of the unprecedented market demand and disruption to the global supply chain due to the current Coronavirus disease (COVID-19) outbreak there are shortages and general disruption to Healthcare products.

Medical Sales & Service would like to reach out to our customers and give reassurance that we have been working closely with our suppliers to secure limited stock based off current usage forecasting and demand.

Medical Sales & Service supply many Healthcare customers and we will be prioritising current account holders and orders based off historical ordering history of similar volumes to ensure product is distributed fairly.

Our commitment is to supply to our best ability. As this is a global crisis, being able to provide assurances is difficult as we are relying on our overseas manufacturers. We request orders continue to be placed in a timely manner. If a higher frequency in ordering is anticipated, please notify as early as possible in order that we may increase the forecast depending on the demand.

Due to the unprecented demand placed on our Warehouse and Operations team you may experience delays in processing orders or responses to emails and requests. We are working on delivering your products as quickly as possible but ask that you are patient with us during this time.


Kind regards, 

Medical Sales & Service